Face to Face > Employment
Independent Living Skills Case Manager
Thursday, 06 July 2017 00:00


REPORTS TO:     Manager of Homeless Youth Programs

The ILS Specialist/ Case Manager is responsible for establishing relationships with youth, providing case management, facilitating groups and maintaining a safe environment in the center.  This position will focus on working with 18-21 year old at risk and homeless youth who were in out-of- home placement between the ages of 16 and 21.

Duties and responsibilities include, but are not limited to, the following:

  • Provide Case Management services to youth
  • Manage all tasks related to the front desk at SafeZone, as needed.
  • Provide excellent customer service while greeting and checking youth in the center and answering phones
  • Engage with youth at the center in meaningful and respectful manner assisting them with various resources offered at the center or in the community
  • Establish healthy and appropriate physical and emotional boundaries with youth
  • Support healthy adolescent development of youth.
  • Respond to crisis and de-escalate situations in calm and professional manner
  • Provide individualized services to youth grounded in the 9-Principles guiding to overcome youth homelessness (Trauma-Informed, Holistic, Journey- Oriented, Trusting Youth-Adult Relationships, Positive Youth Development, Strength-Based and Collaboration)
  • Provide basic needs/survival aide, crisis intervention, supportive services, information and referrals to runaway and homeless youth that enable the youth to relocate from the streets to safe and stable housing situations

    • Conduct individual assessments with youth to determine needs and housing stability
    • Assess need and process rental assistance for youth
    • Assist youth in accessing emergency shelter
    • Refer youth to SafeZone and other agencies for supportive services, case management and mental health counseling
  • Complete SafeZone and ILS intakes with youth, including assessments and goal planning
  • Assist clients in meeting benchmarks of their outcomes as outlined in grant and track and report this progress
  • Develop and maintain Independent Living Skills group curriculum and implement Independent Living Skills groups
  • Document youth outcomes in all appropriate databases.
  • Collecting and recording appropriate data and completion of paperwork in a timely manner.
  • Maintain the daily flow of the drop-in center by working in the clothing closet, restocking center supplies, upkeep of the drop-in center, and special projects that arise

    • Assist in the kitchen, prepare meals, and clean-up
  • Comply with agency’s written employment policies
  • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
  • Comply with the agency’s written employment policies


  • Must be able to travel in all weather conditions in MN
  • Able to perform duties and responsibilities as outlined on the job description
    Appropriate accommodations to these physical demands will be made for disabled individuals.


  • Minimum of B.A. degree in social services or extensive experience in lieu of degree
  • Minimum of 2 years experience working with the homeless or at risk youth
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community
  • Excellent interpersonal and communication skills, including the ability to present information well
  • Valid driver’s license and current automobile insurance required

Hours and Benefits:

This is a full-time position, at 37.5 hours/week. This position requires an availability of evenings and weekends.  Face to Face offers benefits which include health, dental, and life insurance as well as generous PTO and holidays.

If interested
Please send cover letter and resume to Rabya Hassen, Manager of HYP at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it   Please note the subject line: Drop-In Advocate

Diverse groups including those with disabilities encouraged to apply

Equal Opportunity Employer

Clinic Case Manager
Thursday, 01 June 2017 00:00

TITLE:                 Clinic Case Manager

REPORTS TO:      Clinic Case Management Supervisor


The Clinic Case Manager is responsible for providing outreach, medical care coordination, insurance enrollment and intensive case management services to Face to Face medical (including prenatal and postpartum) & mental health clients.


Duties and responsibilities include, but are not limited to, the following:

Case Management

  • Provide case management to youth within the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration); Both short term and intensive case management will be provided:
  • Provide short term case management to clients requiring additional support or services as referred by the medical, mental health, or health education teams by:
    • ·         Interviewing and evaluating their needs;
    • ·         Working with clients to develop goal plans to help meet the identified needs;
    • ·         Assisting clients in applying for public assistance as needed;
    • ·         Coordinating external resources and services to assure continuity and quality of care;
    • ·         Making home visits to clients as needed;
    • ·         Providing ongoing support, resources, advocacy and crisis management;
  • Provide intensive case management to high risk young women who are pregnant and/or parenting, this  will include (but is not limited to) the following:
    • complete an intensive intake assessment;
    • assist clients to develop a case management plan including goals in the areas of parenting, education, career exploration, self-care, money management and life management skills;
    • accompany clients to appointments to obtain MFIP, Medical Assistance, housing, and any assessments that are needed;
    • make home visits to clients; antepartum and postpartum
    • provide ongoing support, resources, advocacy and crisis management to clients
    • Provide pregnancy and/or parenting education in individual sessions and/or a group setting
  • Document services provided accurately and thoroughly;
  • Maintain ongoing working relationships with staff from community agencies serving the same population;
  • Develop and maintain relationships with greater community and county agencies;
  • Assist client in coordination of care within the integrated service model of Face to Face and in greater community working with county and community agencies;
  • Inform clinic staff when case conference is needed;
  • Work closely with clinic staff, including participation in work groups, case conferences, and other efforts to coordinate prenatal care;
  • Take initiative in identifying appropriate, innovative educational materials;
  • Arrange transportation for clients to clinic or other appointments as necessary.

Medical Care Coordination

  • Provide assistance to Face to Face medical & mental health clients in coordinating medical care beyond what they can receive from Face to Face.  This includes but is not limited to helping clients with identifying and contacting appropriate specialists, scheduling appointments, arranging transportation, requesting medical records, interpreting information from providers, etc.
  • Coordinate medical services with clinic staff and the OB/GYN providers;
  • Follow up with clients who were referred to external resources to ensure they received the assistance they need;
  • Develop and maintain a resource list of youth friendly medical providers/specialists to whom we can refer Face to Face clients;
  • Maintain ongoing working relationships with staff from these providers to ensure smooth, warm referrals;
  • Accompany clients to appointments as appropriate; and
  • Ensure clients are connected to necessary resources, including health insurance.

MnSure Insurance Enrollment

  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured youth receiving services at Face to Face and SafeZone;
  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured community members seeking insurance; and
  • Partner with other metro youth serving agencies to provide MNsure enrollment assistance.


  • Work closely with clinic and mental health staff to coordinate care;
  • Work with Clinic Case Management Supervisor and grant managers to achieve goals and objectives of specific grants, including data tracking necessary for these grants;
  • Attend job related conferences and staff meetings;
  • Coordinate client events;
  • Model excellent internal and external customer service;
  • Maintain patient confidentiality as required by agency’s policies and HIPAA;
  • Perform other tasks and projects as requested;
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts.
  • Comply with agency’s written employment policies; and
  • Model behavior that is consistent with, and supportive of, healthy adolescent development.

Typical Physical Demands and Working Conditions:

  • Ability to perform duties and responsibilities typical of an office environment;
  • Ability work and travel throughout the community in all weather conditions in Minnesota;
  • Flexible hours including evenings and weekends;
  • Ability to perform duties outlined on this job description;

Appropriate accommodations will be made for disabled individuals.

Job Qualifications:

  • Minimum Bachelor’s or equivalent degree in social work, human services preferred.  Relevant work or lived experience considered in lieu of degree;
  • Minimum of one year experience in both adolescent and child development is preferred;
  • Good assessment, case management and communication (written and verbal) skills required;
  • Excellent time management skills, working in an organized manner;
  • The ability to work independently, exercising good judgment in involving others when necessary;
  • Ability to work sensitively and effectively with adolescents and young adults representing the full range of diversity of our client population;
  • Good crisis management skills and the ability to navigate  stressful situations well;
  • Positive attitude and ability to work with a team;
  • Strong customer service skills;
  • Reliable source of transportation in order to work in the community (a valid driver’s license and current automobile insurance are required if using personal vehicle)
  • Ability to work under stress and be able to respond to emergencies;
  • Flexible schedule, must be able to regularly accommodate evening and weekend work

Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance.

How To Apply:
E-mail cover letter and resume to Jennifer Smith at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Clinic Case Manager

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer


Development Associate
Tuesday, 17 January 2017 00:00

Title: Development Associate

Reports to: Director of Development


    Position Description:
    The Development Associate is responsible for supporting development activities within the organization by assisting in the implementation of all strategies to achieve annual revenue goals. This position will be responsible for ensuring a high standard of quality in tracking and reporting donor data using the agency’s donor database. The Development Associate will coordinate and produce all donor gift acknowledgements, analyze donor data to promote donor retention and stewardship, assist in fundraising events and donation drives, and work closely with the Development Director on other development and communication projects as needed.

    Primary Duties:
  • Record, process and acknowledge gifts following IRS regulations
  • Conduct database analysis to grow and retain donors and improve data integrity
  • Generate mailing lists, reports and queries from the database
  • Work closely with accounting to report donations and reconcile fundraising and accounting data
  • Respond to donor inquiries, providing excellent customer service
  • Assist with planning and implementing fundraising events
  • Coordinate, track and manage in kind donations and drives
  • Assist with the production and implementation of appeal campaigns and other fundraising communications and strategies
  • Assist with preparation of grant proposals and grants management as needed.
  • Perform other administrative tasks related to development and communications based on needs of the organization and the successful candidate’s interests, aptitudes, and experience.
  • Contribute to building a system of donor stewardship and creating a culture of philanthropy.

    Job Qualifications and Skills:
  • At least one year applicable experience with data management; previous experience with Raiser’s Edge or other donor database management preferred
  • Meticulous attention to detail and follow up
  • Excellent written and verbal communication skills.
  • Strong computer skills including demonstrated experience with Microsoft Office Word and Excel
  • Strong customer service focus with respect to constituents as well as internal customers.
  • Ability to comfortably adjust from working independently to a team-based environment at times
  • Strong organizational skills
  • Ability to maintain composure under pressure
  • Ability to work under set deadlines
  • High degree of integrity, ethical decision making and sound judgment; able to honor confidentiality of information

    Hours and Benefits:
    This is a full-time position at 37.5 hours per week.  Must have some flexibility to work occasional evenings and weekend events when needed. Benefits include generous PTO, holiday pay, short and long term disability, health insurance, and employer paid life insurance.

    How to Apply:
    Please send resume and cover letter to: Ta Vongharath at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Development Associate

    Diverse groups including those with disabilities encouraged to apply.

    Equal Opportunity Employer



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