Face to Face > Employment
Clinic Operations Manager
Wednesday, 14 June 2017 00:00

TITLE:               Clinic Operations Manager         

REPORTS TO:     Director of Programs

JOB SUMMARY:
The Clinic Operations Manager is responsible for the efficient and effective operation of the clinic including the medical team, front desk administrative support, clinic case managers, and health education team. The position supervises all medical providers and the supervisors for the various sub teams. The position also oversees multiple volunteers and external contractors.

Duties and Responsibilities:

    Operational Leadership:
  • Ensure all clinic services are being provided in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration).
  • Provide leadership/oversight of daily clinic and program functions.
  • Ensure appropriate staffing levels on all teams to provide excellent service to clients and maximize revenue.
  • Develop and implement systems and policies to increase efficiency, decrease barriers for clients, and foster cross-team collaboration.
  • Work with clinic staff and an external contractor to maintain and improve the EHR system including troubleshooting issues, making changes to improve efficiency, development of new templates/tools, and managing system updates.
  • Work closely with the clinic staff and Director of Programs in creating and implementing appropriate new clinic programming that meets the needs of our target population.
  • Ensure that barriers to access for clinic patients are reduced or eliminated.
  • Stay informed on clinic best practices, current health information and trends and update policies as needed.
  • Use data from program evaluation, community assessments and patient satisfaction surveys to improve program services and provide meaningful reports to funders.
  • Ensure that all clinic operations comply with the highest standards around diversity and cultural competency
  • Provide leadership in the development and implementation of long term strategic goals for the agency and the clinic.
  • Serve on the agency Management Team, providing leadership regarding strategic direction and integration of program services.

New Patient Recruitment

  • Ensure that there is a marketing strategy including outreach events planned and implemented for recruiting new patients in the clinic.
  • Develop relationships and partnerships with other clinics and community services.

Staff Management and Leadership:

  • Provide direct supervision for all medical providers and the supervisors for the various sub teams (Health Education, Case Management, Clinic Support, and Patient Services).
  • Oversee hiring, onboarding, and ongoing training for all clinic staff.
  • Provide performance evaluation for assigned staff, including goal setting, professional development, performance improvement and assessment of training needs.
  • Identify and resolve staffing problems and conflicts.

Financial & Grant Management:

  • Oversee all clinic-related grants including development of budgets and work plans, ensuring goals are being met, regular reporting to funding agencies, and grant budget management.
  • Provide leadership in the development of the clinic budget.
  • Manage the budget throughout the year to assure that revenue meets expenses.
  • Monitor the financial performance of the clinic by overseeing patient charges, assessing appropriate coding of visits, tracking expenses and inventory, and monitoring client insurance rates.

Compliance & Safety:

  • Ensure compliance with legislation and regulations related to health care clinics (HIPAA, OSHA, CLIA, etc.)
  • Maintain current knowledge of professional licensing and scope of practice requirements for clinical staff, ensuring that staff maintain required licenses and credentials.
  • Ensure all staff are working within their appropriate scope of practice.
  • Provide leadership and follow up with regard to incidents, errors, and other patient service issues as needed.
  • Oversee appropriate actions related to safety and emergency preparedness.

Typical Physical Demands and Working Conditions:

  • Combination of clinic and office environment requiring use of office equipment, including computer.
  • This position works during normal business hours and may include evening and/or weekend hours.
  • The building is accessible and smoke free.
  • Able to perform the duties and responsibilities as outlined on this description.  Appropriate accommodations will be made for disabled individuals.


JOB QUALIFICATIONS

    Education and Experience
  • Bachelor’s degree in public health, human services, health administration, business administration, nursing or other related fields and/or a minimum of five (5) years supervisory or management experience, preferably within a community based or non-profit health clinic.
  • Master’s Degree in public health, nonprofit administration, health administration or other related field a preferred.

Skills, Knowledge and Abilities

  • Excellent verbal and written communication skills.
  • Ability to communicate clearly, compassionately, directly and openly.
  • Strong people management and team work skills to effectively work through conflict, lead change and motivate employees.
  • Strong organizational skills and ability to manage multiple projects, coordinate schedules and handle details.
  • Experience with Electronic Health Records (preferably NextGen).
  • Ability to work independently utilizing a high degree of problem-solving skills.
  • Strong computer and software skills.
  • Ability to work in a team setting.
  • Reproductive health care, family planning and/or adolescent health care experience preferred.
  • Ability to maintain client confidentiality.
  • Ability to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, gender orientation, socio-economic status, nationality, and religion.
  • Ability to think strategically about the organization, its mission, and operations.
  • Knowledge of Federal, State and local regulatory requirements.
  • Ability to work effectively with external agencies and vendors.
  • Ability to deal effectively with complaints from patients and the general public.

Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include generous PTO, Holiday Pay, Health and Dental Insurance, Short and Long term disability, and Employer paid life insurance.  

If Interested:
E-mail cover letter, resume, and salary range to Hanna Getachew-Kreusser at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: F2F_ Clinic Operations Manager

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer

 

 
Clinic Case Manager
Thursday, 01 June 2017 00:00

TITLE:                 Clinic Case Manager

REPORTS TO:      Clinic Case Management Supervisor

JOB SUMMARY:
The Clinic Case Manager is responsible for providing outreach, medical care coordination, insurance enrollment and intensive case management services to Face to Face medical (including prenatal and postpartum) & mental health clients.


Duties and responsibilities include, but are not limited to, the following:


    Case Management

  • Provide case management to youth within the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration); Both short term and intensive case management will be provided:
  • Provide short term case management to clients requiring additional support or services as referred by the medical, mental health, or health education teams by:
  • Interviewing and evaluating their needs;
  • Working with clients to develop goal plans to help meet the identified needs;
  • Assisting clients in applying for public assistance as needed;
  • Coordinating external resources and services to assure continuity and quality of care;
  • Making home visits to clients as needed;
  • Providing ongoing support, resources, advocacy and crisis management;
  • Provide intensive case management to high risk young women who are pregnant and/or parenting, this  will include (but is not limited to) the following:
  • complete an intensive intake assessment;
  • assist clients to develop a case management plan including goals in the areas of parenting, education, career exploration, self-care, money management and life management skills;
  • accompany clients to appointments to obtain MFIP, Medical Assistance, housing, and any assessments that are needed;
  • make home visits to clients; antepartum and postpartum
  • provide ongoing support, resources, advocacy and crisis management to clients
  • Provide pregnancy and/or parenting education in individual sessions and/or a group setting
  • Document services provided accurately and thoroughly;
  • Maintain ongoing working relationships with staff from community agencies serving the same population;
  • Develop and maintain relationships with greater community and county agencies;
  • Assist client in coordination of care within the integrated service model of Face to Face and in greater community working with county and community agencies;
  • Inform clinic staff when case conference is needed;
  • Work closely with clinic staff, including participation in work groups, case conferences, and other efforts to coordinate prenatal care;
  • Take initiative in identifying appropriate, innovative educational materials;
  • Arrange transportation for clients to clinic or other appointments as necessary.

    Medical Care Coordination
  • Provide assistance to Face to Face medical & mental health clients in coordinating medical care beyond what they can receive from Face to Face.  This includes but is not limited to helping clients with identifying and contacting appropriate specialists, scheduling appointments, arranging transportation, requesting medical records, interpreting information from providers, etc.
  • Coordinate medical services with clinic staff and the OB/GYN providers;
  • Follow up with clients who were referred to external resources to ensure they received the assistance they need;
  • Develop and maintain a resource list of youth friendly medical providers/specialists to whom we can refer Face to Face clients;
  • Maintain ongoing working relationships with staff from these providers to ensure smooth, warm referrals;
  • Accompany clients to appointments as appropriate; and
  • Ensure clients are connected to necessary resources, including health insurance.

    MnSure Insurance Enrollment
  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured youth receiving services at Face to Face and SafeZone;
  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured community members seeking insurance; and
  • Partner with other metro youth serving agencies to provide MNsure enrollment assistance.

    Other
  • Work closely with clinic and mental health staff to coordinate care;
  • Work with Clinic Case Management Supervisor and grant managers to achieve goals and objectives of specific grants, including data tracking necessary for these grants;
  • Attend job related conferences and staff meetings;
  • Coordinate client events;
  • Model excellent internal and external customer service;
  • Maintain patient confidentiality as required by agency’s policies and HIPAA;
  • Perform other tasks and projects as requested;
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts.
  • Comply with agency’s written employment policies; and
  • Model behavior that is consistent with, and supportive of, healthy adolescent development.


Typical Physical Demands and Working Conditions:

  • Ability to perform duties and responsibilities typical of an office environment;
  • Ability work and travel throughout the community in all weather conditions in Minnesota;
  • Flexible hours including evenings and weekends;
  • Ability to perform duties outlined on this job description;
  • Appropriate accommodations will be made for disabled individuals.


Job Qualifications:

  • Minimum Bachelor’s or equivalent degree in social work, human services preferred.  Relevant work or lived experience considered in lieu of degree;
  • Minimum of one year experience in both adolescent and child development is preferred;
  • Good assessment, case management and communication (written and verbal) skills required;
  • Excellent time management skills, working in an organized manner;
  • The ability to work independently, exercising good judgment in involving others when necessary;
  • Ability to work sensitively and effectively with adolescents and young adults representing the full range of diversity of our client population;
  • Good crisis management skills and the ability to navigate  stressful situations well;
  • Positive attitude and ability to work with a team;
  • Strong customer service skills;
  • Reliable source of transportation in order to work in the community (a valid driver’s license and current automobile insurance are required if using personal vehicle)
  • Ability to work under stress and be able to respond to emergencies;
  • Flexible schedule, must be able to regularly accommodate evening and weekend work

Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance. 

How To Apply:
E-mail cover letter and resume to Jennifer Smith at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Clinic Case Manager

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer

 

 
Drop-In Advocate
Tuesday, 04 April 2017 00:00

JOB POSTING

TITLE:               Drop-In Advocate

REPORTS TO:     Manager of Homeless Youth Programs

Job Summary:

    The Drop-In Advocate is the first point of contact while youth enter the center. It is imperative to provide excellent customer service while addressing the various needs of our youth in this role. This position is responsible for providing individualized intake and assessments, basic needs assistance (meals, personal hygiene, shower and laundry) and follow up to support youth overcome homelessness. Additionally, the Drop-In Advocate is responsible for engaging youth at the Center in meaningful ways based on the tenants of positive youth development.

    Duties and responsibilities include, but are not limited to, the following:

  • Manage all tasks related to the front desk at SafeZone
  • Provide excellent customer service while greeting and checking youth in the center and answering phones
  • Engage with youth at the center in meaningful and respectful manner assisting them with various resources offered at the center or in the community
  • Respond to crisis and deescalate situations in calm and professional manner
  • Provide individualized services to youth grounded in the 9-Principles guiding to overcome youth homelessness (Trauma-Informed, Holistic, Journey- Oriented, Trusting Youth-Adult Relationships, Positive Youth Development, Strength-Based and Collaboration)
  • Provide basic needs/survival aide, crisis intervention, supportive services, information and referrals to runaway and homeless youth that enable the youth to relocate from the streets to safe and stable housing situations
  • Conduct individual assessments with youth to determine needs and housing stability
  • Assess need and process rental assistance for youth
  • Assist youth in accessing emergency shelter
  • Refer youth to SafeZone and other agencies for supportive services, case management and mental health counseling
  • Maintain the daily flow of the drop-in center by working in the clothing closet, restocking center supplies, upkeep of the drop-in center, and special projects that arise
  • Assist in the kitchen, prepare meals, and clean-up
  • Collecting and recording appropriate data and completion of paperwork
  • Collaborate with other staff and maintain a teamwork style
  • Comply with agency’s written employment policies
  • Model behavior that is consistent with, and supportive of, healthy adolescent development


    Typical Physical Demands and Working Conditions:
  • Able to be flexible, work under stress and to respond to emergencies/crisis
  • Must be able to travel in all weather conditions in MN
  • Ability to perform the duties outlined on this job description
    Appropriate accommodations to these physical demands will be made for disabled individuals

    Job Qualifications:
  • High School degree or equivalent required
  • B.A. in social services or equivalent education preferred; extensive experience in lieu of degree will be considered
  • Minimum of 2 years work experience working with the homeless or at risk youth
  • Ability to work independently, exercising good judgment in involving others when necessary
  • Knowledge of homelessness as it impacts youth
  • Experience working with “high-risk” adolescents
  • Reliable form of transportation for delivery and pickup of SafeZone supplies
  • A valid driver’s license and current automobile insurance are required (if using personal vehicle)

    Hours and Benefits: This is a full-time position, at 37.5 hours/week. This position requires an availability of evenings and weekends.  Face to Face offers benefits which include health, dental, and life insurance as well as generous PTO and holidays.

To Apply:

If interested, please send cover letter and resume to Rabya Hassen, Manager of HYP at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it   Please note the subject line: Drop-In Advocate


Diverse groups including those with disabilities encouraged to apply


Equal Opportunity Employer

 

 
Development Associate
Tuesday, 17 January 2017 00:00

Title: Development Associate

Reports to: Director of Development

 

    Position Description:
    The Development Associate is responsible for supporting development activities within the organization by assisting in the implementation of all strategies to achieve annual revenue goals. This position will be responsible for ensuring a high standard of quality in tracking and reporting donor data using the agency’s donor database. The Development Associate will coordinate and produce all donor gift acknowledgements, analyze donor data to promote donor retention and stewardship, assist in fundraising events and donation drives, and work closely with the Development Director on other development and communication projects as needed.

    Primary Duties:
  • Record, process and acknowledge gifts following IRS regulations
  • Conduct database analysis to grow and retain donors and improve data integrity
  • Generate mailing lists, reports and queries from the database
  • Work closely with accounting to report donations and reconcile fundraising and accounting data
  • Respond to donor inquiries, providing excellent customer service
  • Assist with planning and implementing fundraising events
  • Coordinate, track and manage in kind donations and drives
  • Assist with the production and implementation of appeal campaigns and other fundraising communications and strategies
  • Assist with preparation of grant proposals and grants management as needed.
  • Perform other administrative tasks related to development and communications based on needs of the organization and the successful candidate’s interests, aptitudes, and experience.
  • Contribute to building a system of donor stewardship and creating a culture of philanthropy.

    Job Qualifications and Skills:
  • At least one year applicable experience with data management; previous experience with Raiser’s Edge or other donor database management preferred
  • Meticulous attention to detail and follow up
  • Excellent written and verbal communication skills.
  • Strong computer skills including demonstrated experience with Microsoft Office Word and Excel
  • Strong customer service focus with respect to constituents as well as internal customers.
  • Ability to comfortably adjust from working independently to a team-based environment at times
  • Strong organizational skills
  • Ability to maintain composure under pressure
  • Ability to work under set deadlines
  • High degree of integrity, ethical decision making and sound judgment; able to honor confidentiality of information

    Hours and Benefits:
    This is a full-time position at 37.5 hours per week.  Must have some flexibility to work occasional evenings and weekend events when needed. Benefits include generous PTO, holiday pay, short and long term disability, health insurance, and employer paid life insurance.

    How to Apply:
    Please send resume and cover letter to: Ta Vongharath at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Development Associate

    Diverse groups including those with disabilities encouraged to apply.

    Equal Opportunity Employer




 

 
Clinic Provider
Friday, 02 December 2016 00:00

TITLE:       Clinic Provider (part-time)

REPORTS TO:      Clinic Operations Manager

JOB SUMMARY: Face to Face Health and Counseling is a non-profit community clinic providing medical care for young people ages 11-24.  Our patients are primarily from underserved and minority populations typical of East St. Paul.  The Clinic Provider (APRN, WHCNP, FNP, or PNP), in collaboration with clinic staff, provides individualized primary healthcare services by diagnosing and treating certain acute or chronic health conditions typical of adolescents.  The majority of our services are related to reproductive healthcare, immunizations, family planning, pregnancy care, STIs, and minor illness or injury.

Duties and responsibilities include, but are not limited to, the following:

  • Obtains patient history and performs assessment via observation, interview and examination;
  • Orders, performs and interprets diagnostic studies;
  • Performs preventative health assessments, screening, immunizations and patient care;
  • Provides direct treatment and management of health conditions via prescriptive authority or referral to other healthcare providers or community resources;
  • Performs clinical procedures approved by supervising provider or Facility-Based Protocol;
  • Counsels and educates patients and their families/caregivers concerning preventative health, treatment options and community resources;
  • Documents delivery of health care and nursing processes in accordance with specific specialty area standards and network nursing policy;
  • Preserves the patient’s control over decision making, assesses the patient’s commitment to the jointly determined, mutually acceptable plan of care, and fosters patient’s personal responsibility for health;
  • Participates as an integral member of a team by promoting and demonstrating collaborative practice behaviors;
  • Engages in activities that promote professional growth and development to enhance processes that contribute to effective, efficient and safe patient care;
  • Provides patient care in the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration); and
  • Performs other duties as assigned.

    The responsibilities outlined in this job description serve as a general guideline for the position and is not exhaustive of all duties inherent to the Nurse Practitioner position. The licensing Authority Agreement or Facility-Based Protocol further clarifies job duties/responsibilities.

Qualifications

  • Master’s level degree or NP certification as required by your governing board;
  • Current Advanced Practice Registered Nurse (APRN) licensing in Minnesota required or must be obtained prior to hire date;
  • Current Registered Nurse (RN) license to practice in the State of Minnesota is required or must be obtained prior to hire;
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community, who may present a broad spectrum of physical and psychological health issues;
  • Two years of specialty experience relevant to the position preferred;
  • Passion for working with at-risk youth population;
  • Proven ability to work sensitively and effectively with diverse populations;
  • Ability to maintain composure in stressful situations;
  • Strong team player and strong people skills; and
  • Positive attitude and willingness to go above and beyond to address patient needs.

    Note: All providers must be credentialed with the MN Department of Health and other insurance carriers Face to Face contracts with prior to starting the position.  The Face to Face billing team will assist with the credentialing process.

    Typical Physical Demands and Working Conditions:
  • Requires standing and walking for extended periods of time;
  • Requires working under stress in emergency situations;
  • Exam rooms and medical offices;
  • Exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment;
  • Requires manual dexterity and coordination sufficient to operate a copier, calculator, telephone, scales, thermometer, and sphygmomanometer; to administer oral and IM medications;
  • Responsibilities may involve occasional lifting of equipment/supplies, usually less than 25 pounds;
  • Must be able to perform the duties outlined on this job description; and
  • Appropriate accommodations will be made for disabled individuals.

    Hours and Benefits
    This is a part-time position at 13-14 hours per week (Tuesday 11:30 – 8 pm, Saturdays 10-3pm, and occasional Monday mornings for team meetings).

    How To Apply:
    E-mail cover letter, resume and salary range to Stephanie Reinitz, Clinic Operations Manager at Face to Face – This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

    Candidates from diverse and underserved populations encouraged to apply.

    Equal Opportunity Employer
 



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