Independent Living Skills Case Manager
Thursday, 06 July 2017 00:00


REPORTS TO:     Manager of Homeless Youth Programs

The ILS Specialist/ Case Manager is responsible for establishing relationships with youth, providing case management, facilitating groups and maintaining a safe environment in the center.  This position will focus on working with 18-21 year old at risk and homeless youth who were in out-of- home placement between the ages of 16 and 21.

Duties and responsibilities include, but are not limited to, the following:

  • Provide Case Management services to youth
  • Manage all tasks related to the front desk at SafeZone, as needed.
  • Provide excellent customer service while greeting and checking youth in the center and answering phones
  • Engage with youth at the center in meaningful and respectful manner assisting them with various resources offered at the center or in the community
  • Establish healthy and appropriate physical and emotional boundaries with youth
  • Support healthy adolescent development of youth.
  • Respond to crisis and de-escalate situations in calm and professional manner
  • Provide individualized services to youth grounded in the 9-Principles guiding to overcome youth homelessness (Trauma-Informed, Holistic, Journey- Oriented, Trusting Youth-Adult Relationships, Positive Youth Development, Strength-Based and Collaboration)
  • Provide basic needs/survival aide, crisis intervention, supportive services, information and referrals to runaway and homeless youth that enable the youth to relocate from the streets to safe and stable housing situations

    • Conduct individual assessments with youth to determine needs and housing stability
    • Assess need and process rental assistance for youth
    • Assist youth in accessing emergency shelter
    • Refer youth to SafeZone and other agencies for supportive services, case management and mental health counseling
  • Complete SafeZone and ILS intakes with youth, including assessments and goal planning
  • Assist clients in meeting benchmarks of their outcomes as outlined in grant and track and report this progress
  • Develop and maintain Independent Living Skills group curriculum and implement Independent Living Skills groups
  • Document youth outcomes in all appropriate databases.
  • Collecting and recording appropriate data and completion of paperwork in a timely manner.
  • Maintain the daily flow of the drop-in center by working in the clothing closet, restocking center supplies, upkeep of the drop-in center, and special projects that arise

    • Assist in the kitchen, prepare meals, and clean-up
  • Comply with agency’s written employment policies
  • Develop and maintain relationships agency-wide and community-wide with youth serving programs and agencies
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts
  • Comply with the agency’s written employment policies


  • Must be able to travel in all weather conditions in MN
  • Able to perform duties and responsibilities as outlined on the job description
    Appropriate accommodations to these physical demands will be made for disabled individuals.


  • Minimum of B.A. degree in social services or extensive experience in lieu of degree
  • Minimum of 2 years experience working with the homeless or at risk youth
  • Ability to work sensitively and effectively with adolescent clients from every socio-economic and ethnic group represented in our community
  • Excellent interpersonal and communication skills, including the ability to present information well
  • Valid driver’s license and current automobile insurance required

Hours and Benefits:

This is a full-time position, at 37.5 hours/week. This position requires an availability of evenings and weekends.  Face to Face offers benefits which include health, dental, and life insurance as well as generous PTO and holidays.

If interested
Please send cover letter and resume to Rabya Hassen, Manager of HYP at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it   Please note the subject line: Drop-In Advocate

Diverse groups including those with disabilities encouraged to apply

Equal Opportunity Employer


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