Clinic Case Manager
Thursday, 01 June 2017 00:00

TITLE:                 Clinic Case Manager

REPORTS TO:      Clinic Case Management Supervisor


The Clinic Case Manager is responsible for providing outreach, medical care coordination, insurance enrollment and intensive case management services to Face to Face medical (including prenatal and postpartum) & mental health clients.


Duties and responsibilities include, but are not limited to, the following:

Case Management

  • Provide case management to youth within the context of our nine guiding principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration); Both short term and intensive case management will be provided:
  • Provide short term case management to clients requiring additional support or services as referred by the medical, mental health, or health education teams by:
    • ·         Interviewing and evaluating their needs;
    • ·         Working with clients to develop goal plans to help meet the identified needs;
    • ·         Assisting clients in applying for public assistance as needed;
    • ·         Coordinating external resources and services to assure continuity and quality of care;
    • ·         Making home visits to clients as needed;
    • ·         Providing ongoing support, resources, advocacy and crisis management;
  • Provide intensive case management to high risk young women who are pregnant and/or parenting, this  will include (but is not limited to) the following:
    • complete an intensive intake assessment;
    • assist clients to develop a case management plan including goals in the areas of parenting, education, career exploration, self-care, money management and life management skills;
    • accompany clients to appointments to obtain MFIP, Medical Assistance, housing, and any assessments that are needed;
    • make home visits to clients; antepartum and postpartum
    • provide ongoing support, resources, advocacy and crisis management to clients
    • Provide pregnancy and/or parenting education in individual sessions and/or a group setting
  • Document services provided accurately and thoroughly;
  • Maintain ongoing working relationships with staff from community agencies serving the same population;
  • Develop and maintain relationships with greater community and county agencies;
  • Assist client in coordination of care within the integrated service model of Face to Face and in greater community working with county and community agencies;
  • Inform clinic staff when case conference is needed;
  • Work closely with clinic staff, including participation in work groups, case conferences, and other efforts to coordinate prenatal care;
  • Take initiative in identifying appropriate, innovative educational materials;
  • Arrange transportation for clients to clinic or other appointments as necessary.

Medical Care Coordination

  • Provide assistance to Face to Face medical & mental health clients in coordinating medical care beyond what they can receive from Face to Face.  This includes but is not limited to helping clients with identifying and contacting appropriate specialists, scheduling appointments, arranging transportation, requesting medical records, interpreting information from providers, etc.
  • Coordinate medical services with clinic staff and the OB/GYN providers;
  • Follow up with clients who were referred to external resources to ensure they received the assistance they need;
  • Develop and maintain a resource list of youth friendly medical providers/specialists to whom we can refer Face to Face clients;
  • Maintain ongoing working relationships with staff from these providers to ensure smooth, warm referrals;
  • Accompany clients to appointments as appropriate; and
  • Ensure clients are connected to necessary resources, including health insurance.

MnSure Insurance Enrollment

  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured youth receiving services at Face to Face and SafeZone;
  • Conduct one-to-one MNsure education, enrollment, and follow-up to uninsured community members seeking insurance; and
  • Partner with other metro youth serving agencies to provide MNsure enrollment assistance.


  • Work closely with clinic and mental health staff to coordinate care;
  • Work with Clinic Case Management Supervisor and grant managers to achieve goals and objectives of specific grants, including data tracking necessary for these grants;
  • Attend job related conferences and staff meetings;
  • Coordinate client events;
  • Model excellent internal and external customer service;
  • Maintain patient confidentiality as required by agency’s policies and HIPAA;
  • Perform other tasks and projects as requested;
  • Collaborate with other staff and maintain team work style, and maintain professional working relationships with clients or other outside agencies or contacts.
  • Comply with agency’s written employment policies; and
  • Model behavior that is consistent with, and supportive of, healthy adolescent development.

Typical Physical Demands and Working Conditions:

  • Ability to perform duties and responsibilities typical of an office environment;
  • Ability work and travel throughout the community in all weather conditions in Minnesota;
  • Flexible hours including evenings and weekends;
  • Ability to perform duties outlined on this job description;

Appropriate accommodations will be made for disabled individuals.

Job Qualifications:

  • Minimum Bachelor’s or equivalent degree in social work, human services preferred.  Relevant work or lived experience considered in lieu of degree;
  • Minimum of one year experience in both adolescent and child development is preferred;
  • Good assessment, case management and communication (written and verbal) skills required;
  • Excellent time management skills, working in an organized manner;
  • The ability to work independently, exercising good judgment in involving others when necessary;
  • Ability to work sensitively and effectively with adolescents and young adults representing the full range of diversity of our client population;
  • Good crisis management skills and the ability to navigate  stressful situations well;
  • Positive attitude and ability to work with a team;
  • Strong customer service skills;
  • Reliable source of transportation in order to work in the community (a valid driver’s license and current automobile insurance are required if using personal vehicle)
  • Ability to work under stress and be able to respond to emergencies;
  • Flexible schedule, must be able to regularly accommodate evening and weekend work

Hours and Benefits:
This is a full-time position at 37.5 hours a week. Benefits include: medical and dental insurance, generous PTO, Holiday Pay, Short and Long term disability, and Employer paid life insurance.

How To Apply:
E-mail cover letter and resume to Jennifer Smith at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Subject line: Clinic Case Manager

Candidates from diverse and underserved populations encouraged to apply

Equal Opportunity Employer



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