Drop-In Advocate
Tuesday, 04 April 2017 00:00


TITLE:               Drop-In Advocate

REPORTS TO:     Manager of Homeless Youth Programs

Job Summary:

    The Drop-In Advocate is the first point of contact while youth enter the center. It is imperative to provide excellent customer service while addressing the various needs of our youth in this role. This position is responsible for providing individualized intake and assessments, basic needs assistance (meals, personal hygiene, shower and laundry) and follow up to support youth overcome homelessness. Additionally, the Drop-In Advocate is responsible for engaging youth at the Center in meaningful ways based on the tenants of positive youth development.

    Duties and responsibilities include, but are not limited to, the following:

  • Manage all tasks related to the front desk at SafeZone
  • Provide excellent customer service while greeting and checking youth in the center and answering phones
  • Engage with youth at the center in meaningful and respectful manner assisting them with various resources offered at the center or in the community
  • Respond to crisis and deescalate situations in calm and professional manner
  • Provide individualized services to youth grounded in the 9-Principles guiding to overcome youth homelessness (Trauma-Informed, Holistic, Journey- Oriented, Trusting Youth-Adult Relationships, Positive Youth Development, Strength-Based and Collaboration)
  • Provide basic needs/survival aide, crisis intervention, supportive services, information and referrals to runaway and homeless youth that enable the youth to relocate from the streets to safe and stable housing situations
  • Conduct individual assessments with youth to determine needs and housing stability
  • Assess need and process rental assistance for youth
  • Assist youth in accessing emergency shelter
  • Refer youth to SafeZone and other agencies for supportive services, case management and mental health counseling
  • Maintain the daily flow of the drop-in center by working in the clothing closet, restocking center supplies, upkeep of the drop-in center, and special projects that arise
  • Assist in the kitchen, prepare meals, and clean-up
  • Collecting and recording appropriate data and completion of paperwork
  • Collaborate with other staff and maintain a teamwork style
  • Comply with agency’s written employment policies
  • Model behavior that is consistent with, and supportive of, healthy adolescent development

    Typical Physical Demands and Working Conditions:
  • Able to be flexible, work under stress and to respond to emergencies/crisis
  • Must be able to travel in all weather conditions in MN
  • Ability to perform the duties outlined on this job description
    Appropriate accommodations to these physical demands will be made for disabled individuals

    Job Qualifications:
  • High School degree or equivalent required
  • B.A. in social services or equivalent education preferred; extensive experience in lieu of degree will be considered
  • Minimum of 2 years work experience working with the homeless or at risk youth
  • Ability to work independently, exercising good judgment in involving others when necessary
  • Knowledge of homelessness as it impacts youth
  • Experience working with “high-risk” adolescents
  • Reliable form of transportation for delivery and pickup of SafeZone supplies
  • A valid driver’s license and current automobile insurance are required (if using personal vehicle)

    Hours and Benefits: This is a full-time position, at 37.5 hours/week. This position requires an availability of evenings and weekends.  Face to Face offers benefits which include health, dental, and life insurance as well as generous PTO and holidays.

To Apply:

If interested, please send cover letter and resume to Rabya Hassen, Manager of HYP at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it   Please note the subject line: Drop-In Advocate

Diverse groups including those with disabilities encouraged to apply

Equal Opportunity Employer



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