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Face to Face Victim of Alleged Fraud

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Face to Face Victim of Alleged Fraud

Yesterday, the Ramsey County Attorney’s Office released potential charges in a case where Face to Face was the victim of alleged fraud. Because transparency is of upmost importance to us, we are sharing the series of events that led to this release of information.

In 2021, Face to Face’s internal safeguards led us to suspect an alleged rental assistance fraud with one of its programs. We conducted an internal investigation and then hired a forensic accounting and private investigation firm to investigate further. It was determined that there was evidence of fraudulent activities related to rent subsidies, gift cards, and credit cards. This information was turned over to the St. Paul Police Department for investigation.

During the internal investigation, we also learned that the program manager responsible had hired her associates to work at the organization. All staff connected to this fraudulent scheme were terminated in 2021. Face to Face followed all protocols in hiring the staff involved, including background checks and references.

Face to Face has been able to minimize the impact of this alleged criminal act on the young people we serve. The organization’s Leadership Team and Board of Directors immediately evaluated and implemented additional process improvements.

The Ramsey County Attorney’s Office reviewed the charges and evidence that was gathered. On December 5, 2023, the Ramsey County Attorney’s Office released the potential charges. The police continue to lead the investigation and Face to Face is fully cooperating.

Face to Face reported the incident to stakeholders and funders whose funds were impacted by the fraud. The Office of Legislative Auditors confirmed all reporting and follow-up procedures were done appropriately. They also reviewed the financial controls in place and recent updates to those controls after the fraud. The auditors were satisfied with the process followed and financial controls in place.

Face to Face was reimbursed by its liability insurance company for the resources embezzled and funders were repaid.

The alleged fraud has not disrupted Face to Face’s rental assistance program. Rental assistance services have been provided through Face to Face to youth in need throughout the investigation and continues to be available.

Despite such a difficult experience for all involved, Face to Face has continued to grow and meet youth needs.

If you have any questions about this case, please contact Melissa Peterson, Director of Development and Community Engagement at [email protected] or 651-772-5555.

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Transparency is of utmost importance to us. Review our annual report, IRS 990, audited financial statement, and 501(c)3 letter of determination. Check out our profiles on Guidestar and Charity Navigator.

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Amber Knudson, BA
Mental Health Intern
Amber (she/her) is a Mental Health Intern at Face to Face, where she uses her authentic, compassionate, and non-judgmental approach to support clients. Currently pursuing a Master’s in Social Work at St. Catherine University, Amber views therapy as a collaborative journey. She is dedicated to creating a safe, supportive, and empowering environment that fosters personal growth and healing. She prioritizes building meaningful, trusting relationships with her clients to support their ongoing well-being and progress. In her free time, Amber enjoys exploring her creative side through photography, challenging herself with bouldering, and diving into a good book. Amber’s diverse interests reflect her belief in the importance of balance and self-care in both her personal and professional life.
Kimberly Mendez, BSW
Mental Health Intern
Kimberly (she/her) is a mental health intern at Face to Face. She is currently pursuing her master’s degree in social work at the University of Saint Thomas. Kimberly has worked with youth in school settings for three years. She has worked with diverse communities and understands how different socioeconomic factors play a role in one’s identity and journey. Kimberly strongly values relationships and authenticity. Her therapeutic approaches include strength-based therapy, dialectical behavior therapy, narrative therapy, and holistic therapy. She hopes to create a positive difference and sense of belonging in her communities.
Natalie Yang-Roberts, MSW
Mental Health Practitioner
Natalie Yang-Roberts (she/her) is a mental health professional at Face to Face and culturally identifies as Hmong American. She has a background working with youth and families in the home and community. Natalie’s therapeutic approach aligns with her values of humility, curiosity, patience, and unconditional positive regard, believing that the core self in all is good. She draws from her training in cognitive behavioral therapy, Restorative Practices, Internal Family Systems, somatic experiencing, and MoveMindfully practices to teach mindfulness, body awareness, and nondirective play therapy. She understands healing is not linear and is here to support youth along their journey. Natalie has experience working with individuals and families overcoming challenges around identity development, traumatic experiences, generational trauma, relational connection, attachment, neurodiversity, anxiety, and depression. Natalie holds a Master’s in Social Work from Augsburg University. In her free time, she enjoys shopping at thrift stores, making hand-made cards, and going on walks outside with her family.
LaDonna Jackson, MA, MFT
Mental Health Practitioner
LaDonna Jackson (she/her), is a Saint Paul native, born and raised. She has experience as a Mental Health Practitioner with Saint Paul Public Schools, Change Inc., and the Bridge For Youth while pursuing licensure as a Marriage and Family Therapist. She loves working in the community that fostered her passion for youth and youth work, as she believes children are the future. Her goal is to support families as they attain the skills they require to nurture the development of healthy (mentally, physically and emotionally) children. LaDonna incorporates Solution-Oriented and Transgenerational approaches in her practice. She focuses on encouraging clients to build on their strengths and resources, through practical and actionable steps toward problem-solving and healing. Her transgenerational methodology involves understanding the influence of family dynamics across multiple generations to address patterns and behaviors that impact clients’ mental health and relationships. When families are uplifted, children gain support in new ways which fosters healthier futures.
Brenda N., MA, LPCC, LADC
Mental Health Practitioner
Brenda (she/her) is an African American therapist who integrates empathic understanding, solution-focused, person-centered, and culturally sensitive methods into her approach. Brenda began her career in the field over 14 years ago working in women’s shelters with women and children. Brenda continued that path and began working with families affected by substance use/abuse, and mental illness. Brenda’s professional experience is in addiction counseling, mental health, culturally responsive, and trauma informed care and training. Brenda’s integrative approach to counseling is Person-Centered guided on Carl Rogers’ belief that “every human being strives for and has the capacity to fulfill their potential.” As a Person-Centered Therapist she recognizes and trusts human potential and for her, it’s that unconditional, positive regard that helps facilitate change. Brenda obtained her Counseling and Psychological Services (LPCC) degree at Saint Mary’s University in Minneapolis, MN; Drug and Alcohol Counseling (LADC) degree at Metropolitan State University in Saint Paul, MN; and is currently a PhD graduate student at Walden University; area of study, Developmental Psychology with a focus on Education and Training.

Degree’s/Licensures/Certifications obtained: MA – Mental Health Counseling (LPCC), BS – Licensed Alcohol Drug Counselor, PhD – Developmental Psychology in progress, Women’s Studies Certification, Women’s Trauma Informed Care Certification

Trainings in: MAT (Medication Assisted Therapy), MI (Motivational Interviewing)
Laura Schlotterback, MSW, LGSW
Mental Health Practitioner
Laura (they/them) is a white, queer, non-binary, and temporarily able-bodied LGSW practitioner with Face to Face who facilitates drop-in therapy at SafeZone and Oasis for Youth, and outpatient therapy at both SafeZone and the clinic. They bring values of connection, vulnerability, curiosity, self-compassion, and grace into the therapy space. Laura understands everyone they work with is the expert on their own experiences, and they feel passionate about centering therapy participants’ passions and interests, as well as exploring movement, mindfulness, and art during sessions. Laura also recognizes their privilege at the intersections of their identities and works to use anti-oppressive practices: honoring participants as experts in their experiences; holding space to explore identity, privilege, and oppression; soliciting feedback about sessions; and collaborating with participants and coworkers to incorporate feedback into meaningful change. Laura’s therapy style is relational and strengths-based, and they use tools from humanistic, somatic/sensory, cognitive-behavioral, and trauma therapy models. Laura has also been trained to facilitate EMDR therapy with interested participants.
Asiya Smith, MSW, LGS
Mental Health Practitioner
Asiya (she/her) is a shelter-based therapist at Face to Face. Asiya received her Master’s in Social Work from the University of Minnesota and currently has her LGSW while working towards her LICSW. Prior to joining Face to Face, Asiya interned within the Robbinsdale School District, K-12, working as a school-based therapist with children mostly experiencing symptoms of anxiety, depression, and trauma. Asiya’s approach to therapy is a client-centered and holistic approach. Asiya’s identity as a therapist of color fuels her passion for the work, particularly working with youth who are often scared away from engaging in mental health services due to historical harm the mental health industry has done to marginalized communities. Asiya loves to connect with youth of color and other marginalized identities as a shelter-based therapist. In her free time, Asiya spends lots of time coaching basketball at the collegiate and high school level.
Meg Sutter, MSW, LGSW
Mental Health Practitioner
Meg (she/her) is an outpatient therapist at Face to Face. Coming from a background in creative arts and youth work, Meg’s approach to therapy is holistic, relational, and client-centered. She believes every client is the expert of their own story and a trusting, collaborative therapeutic relationship is the foundation of healing work. She has experience with supporting clients explore their identity and relationships; and heal from personal and intergenerational trauma. Meg has a Masters in Social Work from the University of Minnesota. In her spare time, Meg enjoys cooking, reading, getting outside, and getting creative with various art projects.
Albert Vargas, MA
Mental Health Practitioner
Albert (he/him) is an outpatient therapist at Face to Face. He has centered much of his therapeutic work on Cognitive-Behavioral Therapy, Psychoeducation, Narrative Therapy, and Person-Centered Therapy which prioritizes the unique strengths and experiences of each individual. He believes that every person who comes to therapy has their own goals and challenges that with additional supports and tools can be navigated in ways that leave them feeling more hopeful and balanced. With experience at different community-based and private clinics, Albert is open to working with those from a diverse range of backgrounds and is always excited to work with Spanish-Speakers or Non-English-Speakers more generally. Specific experience includes depression, anxiety, relationship concerns, immigration trauma/stress, stress management, and life transitions.
Kyla Ledger, MSW, LGSW
Mental Health Practitioner
Kyla (she/her) is an outpatient and shelter-linked mental health practitioner at Face to Face. Her other experiences include working as a case manager/care coordinator for adults age 65+, as a Positive Support Specialist for adults with severe and persistent mental illness, as a para-professional for elementary-aged children, and as a Residential Counselor at an out of home shelter placement for adolescents. Kyla’s approach to therapy is strengths-centered, attachment-based, and trauma-informed. She also believes it is important to recognize how systems of oppression and marginalization affect clients’ life experiences, and exploring how intersections of these identities inform the therapy process and outcome. Kyla values authenticity, empathic understanding, inquisitiveness, and warmth in the therapeutic setting.
Liz Anderson, MSW, LICSW
Mental Health Supervisor
Liz (she/her) is the Clinical Supervisor for the outpatient and shelter-linked staff. She has experience working with individuals and families ranging from 10 to 80 years old for the last 14 years, in community, medical, private practice, non-profit, and school settings. She also has been a clinical supervisor since 2016, enjoying the opportunity to guide and support pre-licensed therapists and graduate students as they develop their skills in the mental health field.Liz is a trauma-informed, relational, collaborative, and culturally considerate clinician, who is trained as an EMDR therapist, draws from Acceptance and Commitment Therapy, Internal Family Systems, psychodynamic, and Emotion Focused Therapy. She uses a whole-person and strengths-focused lens, has years of experience working across differences and identities. She has expertise working with immigrants and refugees, with interpreter services, and values training others to do this work. Liz prioritizes social justice, equity, harm reduction, and reducing barriers to quality mental health services, incorporating these into her leadership for Face to Face’s outpatient and shelter-linked therapist teams.Liz can be reached at 651-772-5610. All Mental Health Practitioners are practicing under the clinical supervision of Liz Anderson, LICSW.
Kenya Dalton
Director of Healthcare Services
Kenya (she/her) is a highly experienced healthcare professional with over 25 years of expertise in healthcare services, operations, and management. Her extensive background spans project management, IT, telecommunications, and clinic facility management, showcasing her ability to drive organizational excellence and streamline operations across various domains. Kenya excels at leading multiple teams across different service areas and locations. She has a proven track record of recruiting, training, and supervising successful teams, fostering a culture of collaboration and excellence. Her passion for process improvement has led her to evaluate systems and processes, recommend strategic reorganizations, and implement standardized systems to drive departmental and organizational improvements.
Rachel Greenwald
Director of Youth and Family Services
Rachel (she/her) has been with Face to Face since 2022. Her current role is to oversee all of Face to Face’s youth and family services. This includes SafeZone day shelter and all programs providing direct service to youth including education and employment, youth justice, and housing. Rachel has more than 20 years of nonprofit experience in areas ranging from shelter, housing, case management and leadership. She lives in South Minneapolis with her partner, two dogs, and children.
Melissa Peterson
Director of Development and Community Engagement
Melissa (she/her) has been at Face to Face since August of 2017. She graduated from Bemidji State University with a degree in Indigenous Studies and she’s also certified as a coach for parents. Since 1987, she has worked in nonprofit organizations serving children, youth, and families in community and human services, family violence intervention and prevention, youth development, curriculum development and training, out-of-school programs and camping, residential treatment, tutoring and education programs, and childcare.
Peter Fischer
Director of Finance
In 2012, Peter (he/him) was first elected to the Minnesota House of Representatives. For the last 12 years he was the Director of Finance and Operations at Avenues for Homeless Youth in Minneapolis. Peter is married to his wife Kristi, and they have three children.
Stephanie Reinitz
Director of Operations
Stephanie (she/her) has been with Face to Face in various roles since 2016. Her current role is to oversee Face to Face’s administrative functions so other staff can focus their energy on our clients. She manages IT, HR, data management, facilities, and public funding. Stephanie has 20 years of nonprofit experience in areas ranging from youth work to human trafficking. She lives in South Minneapolis and enjoys spending time with her nieces.
Hanna Getachew-Kreusser, MA
Executive Director

Hanna (she/her) received her B.A in Psychology and International Business Management from Gustavus Adolphus College in St. Peter, Minnesota, and her M.A. in Behavioral Science/Counseling and Psychological Services from St. Mary’s University of Minnesota, Minneapolis, Minnesota.

Prior to becoming the Executive Director in 2018, Hanna was the Director of Operations at Face to Face. Hanna has over 25 years of nonprofit administration experience including at Tubman Inc. and Avenues for Homeless Youth, leading health and human services work for populations across the life span.

Hanna is an active community leader, engaged in working to change systems that negatively impact marginalized communities. She believes in developing meaningful partnerships to get to the root causes of the problems communities strive to resolve. She currently serves on various boards-Minnesota International NGO Network (MINN), the St. Paul and Ramsey Community Health Advisory Committee. Her previous Governing Board experience includes Clare Housing Board of Directors, Resource Inc, Ramsey County’s Children’s Mental Health Collaborative and as well as the Minnesota Department of Human Services Behavioral Health Planning Council. Hanna is a co-founder of a nonprofit that works to enrich African lives (R.E.A.L Inc.-Resources for Reaching African Lives).

Hanna is passionate about youth and their development. She works hard to engage youth from their strength and support them in realizing their potential. Hanna is a committed leader of social change globally. Her visionary leadership includes strategic direction setting, business acumen, creativity, innovation, and acute interest in learning and curiosity for transforming communities.

Laura Whipple
Laura Whipple became a member of the Board of Directors in 2023 and chairs the Development & External Relations committee. She has more than 20 years of experience as a marketing and communications executive, primarily in the healthcare sector, and currently works as Senior Vice President of Marketing at Teladoc Health. Her areas of expertise include strategic planning, corporate social responsibility, brand management and message development. Laura holds a bachelors’ degree in political science from DePauw University and completed the Executive Scholar program at Northwestern University’s Kellogg School of Management. She is a resident of St. Paul, an active mentor and volunteer in the community, and a member of Chief and Women Business Leaders in Healthcare.
Alan R. Thometz
Alan R. Thometz is a corporate finance executive with extensive experience in commercial and investment banking, private equity, and mergers and acquisitions. He has advised clients in dozens of transactions totaling over $1.0 billion and specializes in valuations and cross-border transactions. In 2011, he lived in Beijing as a director of transaction advisory services for Grant Thornton. He currently teaches at the University of Minnesota’s Carlson School of Management. He has served on several for-profit and nonprofit Boards. Alan and his wife, Claire, served in the Peace Corps in Tunisia and have two daughters.
Robert Siegfried
Bob became a member of the board of Directors in 2019 and is currently the Treasurer and Chair of the Finance and Audit Committee. He is the retired Director of Finance, Humanitarian Services for the American Red Cross. Bob had financial responsibilities for the national organization in the Mid-Atlantic region. Prior to joining The American Red Cross, Bob worked at Medtronic, Inc., Thomson Reuters, and Advanced Bio-Surfaces, Inc. in various financial roles. Bob has a bachelor’s degree from the University of St. Thomas in accounting. In the past, Bob served on Boards focused on providing education and job placement services to unemployed and underemployed adults and medical care and housing to adults with HIV/Aids.
Rev. Dr. Ed Treat
Ed Treat has been in long-term recovery from addiction for 36 years. He received his Master of Divinity and a Doctor of Ministry from Luther Seminary. From 1994-2019, he was a parish pastor, serving congregations in rural Nebraska and around the Twin Cities including a mission start. Treat helped develop the Fellowship of Recovering Lutheran Clergy (FRLC) in 1990, a non-profit effort between pastors of the Missouri Synod of the Lutheran Church and the Evangelical Lutheran Church of America. In 2001, Treat became the director of the FRLC and remains such today.

Through the FRLC and with some collaboration with the Recovery Ministries of the Episcopal Church (RMEC), Treat launched the Addiction & Faith Conference in 2018 to educate, inspire and equip congregations in addiction ministry. In 2020, Treat founded The Center of Addiction & Faith, as a 501©3 nonprofit. He sits on the boards of the FRLC, the RMEC, the Center of Addiction & Faith, Minnesota Mental Health Connect, and serves on the PAC of Minnesota Recovery Connection.
Laverne McCartney Knighton
Laverne is Area Director for UNCF (United Negro College Fund Inc.), the nation’s largest and most effective minority education organization. Laverne is an External Advisor to Governor Tim Walz’s Community Resiliency and Recovery work group to address racial inequalities and disparities due to COVID-19, and to look at policymaking and other opportunities to help communities of color. Originally from Texas, Laverne was recruited to Minnesota in 1978 to start her career in retail fashion merchandising with Dayton Hudson Corporation. Laverne spent seven years as Public Information and Education Manager for Tubman Family Alliance, a domestic violence organization, and 13 years at Target Corporation in Community Relations/Corporate Social Responsibility. In 2019 Laverne was recognized as a Woman of Excellence at the Celebrating the Sistas Award Ceremony in recognition of her outstanding leadership, contributions, and commitment to the Twin Cities community. Laverne believes that service equals an authentic and deep connection to community. She is an expert connector and collaborator, a passionate ally and advocate for community building and engagement. Laverne has been married to her wonderful husband, Russell Knighton for 23 years and has three bonus children–Jason, Kymba, and Jaraux, and is a proud Nana to Boston, Kayli, Jalen, Jordan, and Mayes. She and Russell reside in St. Paul and attend Camphor Memorial United Methodist Church.
Shamsur “Ramond” Mahmud
Shamsur has a professional career spanning almost 20 years in finance and information technology. Working at various fortune 100 for profit and non-profit organizations in health care as financial analyst and consultant roles, he crossed over to information technology side working for 3M Data Analytics where he grew a keen interest on data and systems security as a Product Manager. Shamsur has a bachelor degree in Business Administration and Management Information System from Winona State University and an executive MBA degree focusing on Finance from Saint Mary’s University. Shamsur originally hails from Bangladesh. He came to the United States of America as a student when he was 19. He has spent more than half of his life in the US and now calls Minnesota his home, living with his wife and two kids. Shamsur hopes to help Face to Face in any capacity for the betterment of the under-served youth of Ramsey County in Minnesota.
Cathy Lambert
Cathy Lambert has over 25+ years in the field of Human Resources and Talent Development. She is current SVP, Human Resources of Global Talent for Ecolab. In this role, she has responsibility for Ecolab’s talent management practices, learning & development programs along with employee engagement and leading Ecolab’s global talent acquisition organization. She has held multiple different roles at Ecolab including leading the HR team for Global Supply Chain with over 12, 000 employees in countries across the world. She has supported multiple business units in Ecolab as well as had the role of director, Culture & Inclusion where she was responsible for driving employee engagement programs, work-life flexibility programs and employee resource groups. She received her undergraduate degree in Business Economics and French Literature from University of California Santa Barbara.
Thomas Kottke, MD
Tom has been a member of the Board of Directors since January of 2019 and is a member of the Development and External Relations Committee. He is a Health Partners cardiologist and epidemiologist and Medical Director for Well-being. Tom was the recipient of the 2018 President’s Award from the Minnesota Medical Association. This award recognizes physicians who have worked on behalf of public health. His work has improved health in our community by promoting public health measures that include: Tobacco cessation, Teen pregnancy prevention, bike safety, and gun violence prevention.
Jannine He’bert, MA, LP
Jannine He’bert has been a member of the Board of Directors since the summer of 2019. She is a psychologist who has worked in the area of sexual violence prevention for more than 25 years, and has worked across various settings (outpatient, inpatient, prison and civil commitment) with adults and adolescents who have sexually perpetrated, as well as those directly impacted by sexual abuse. She is currently the Executive Clinical Director of the Minnesota Sex Offender Program at the Department of Human Services. She is interested in restorative justice practices and creative prevention interventions at all levels. Jannine will be a member of the short-term Strategic Planning Committee as well as the HR/Governance Committee.
Madeline Gragg
Madeline has held a variety of marketing and business roles at 3M Company over the last 19 years, developing skills in strategic planning, marketing, change management and process improvement. She currently serves as a Global Commercial Operations Leader for 3M’s Safety and Industrial Business Group. Prior to joining 3M, Madeline served as a high school special education teacher, assisting students with disabilities to develop the life and vocational skills needed to be successful as members of the community. She later honed her understanding of adult education as an educational consultant in Japan and as a residence hall director at the University of Michigan. Madeline has a Master of Business Administration from Washington University in St. Louis, as well as a Master of Arts in Education and Bachelor of Science in Psychology from Truman State University.
Jeremy Ellison
Jeremy joined the Face to Face Board of Directors in September of 2021. He has 22 years of experience with the Saint Paul Police Department. He currently serves as an Assistant Chief of Police and is very passionate about service to the community and providing help to those in need. Jeremy has a Master of Arts degree in Educational Leadership and Administration from the University of St. Thomas. He has extensive experience in building strong relationships with community members, centering on pedestrian and traffic safety.
Diana Brown, PhD
Dr. Diana Brown currently serves as Principal at Como Park Senior High School (ISD # 625) in St. Paul, MN. With more than a decade as an educator and administrator, Dr. Brown has served as a teacher and in administrative roles, she has a clear understanding of the significance of collaborating with staff, students, families and the community. She also is an adjunct professor with Concordia University and the College of St. Scholastica. She embraces the unique abilities of each student and is looking forward to serving as a board member of Face to Face. ACADEMIC / PROFESSIONAL CREDENTIALS: Ed.D, Educational Leadership, Concordia University, Ed. S, K-12 Principal, Concordia University, M.A., K-12 Teaching, St. Thomas University, M.S., Education, St. Scholastica, B.A., Psychology, College of St. Benedict/St. John’s University
Sofia Ali, MD
Sofia is a Family Physician with over 20 years of experience in community clinics and community medicine in the Twin Cities, including serving briefly as Medical Director at Face to Face in 1997. In addition to her clinical work, Sofia holds a Master of Public Health degree. She believes the understanding of public health is imperative and provides a different lens through which to view health care. Sofia is passionate about working with patients to promote health rather than just treating illness and disease. She has clinical experience with Health Partners, United Family Medical Community Clinic, Eagan Child and Family Care Clinic, Boynton Health Service at University of Minnesota, West Side Community Health Center and Health Start School-Based Clinic. She has also worked as a consultant on several clinic systems change projects in clinics in and beyond Minnesota. Her public health experience has included serving as a consulting physician for the Asthma Program at the Minnesota Department of Health, Statewide Health Improvement Program, (Hennepin and Ramsey Counties) and the Controlling Asthma in American Cities Project of the American Lung Association. Sofia received her BS from the American University (Washington DC), MD from the Medical College of Pennsylvania and MPH from the University of Minnesota. She did her residency at the St. Paul-Ramsey Medical Center and West Side Community Health Center.