We all need someone to talk to. Whatever the reason you’re here today, when you talk to us, expect respect and understanding. If you are a teen or young adult between the ages of 11 and 24 living in the Minneapolis and St. Paul area, get in touch with us. Our counseling team can provide individual, family, and couples’ counseling for you. No insurance? Not sure? That’s no problem. Together, we will find a way to work with you.

We have a diverse group of counselors from all walks of life that are ready to work with you. Whatever your background, whether you’re LGBTQ, Black, Latinx, Native American, or white; abled, or disabled; we provide culturally responsive services focused on mutual respect and your unique cultural strengths and personal assets.

How to get started

There are two ways to get started: either stop by or give us a call. The easiest is to stop by our Arcade Clinic on Tuesdays between 11 a.m. and 5 p.m. If dropping by for an intake doesn’t work for you, call Dorothee Tshiela at 651-772-5555 or email tshielad@face2face.org to schedule an appointment.

What to expect: 

When you arrive, say hello to the staff member at the front desk and let them know that you’d like to talk to a counselor. You don’t have to tell the front desk your symptoms or share anything more than what you’re comfortable with, just let them know what type of help you need. The front desk person will have some paperwork for you to fill out, and they will ask you to wait in our comfy lobby until someone is available to speak with you. If you’re too embarrassed to talk about your questions, you can write them down, and share that note with the counselor you meet with! We will need to get some history and basic background at the first session, and again, you don’t need to share more than you want.

Come prepared:

Do you already have insurance? Think you might? Please bring your health insurance card with you when you visit for the first time. Don’t have insurance? That’s OK. We have people who can help you get it. If that’s not an option for you, we will figure out a payment plan that you can afford. No matter what, no one is turned away because of their ability to pay.

If you’d like to save some time during your first appointment, please download, print off, and bring these forms to your intake appointment with you. Here’s a link to our Over 18 Counseling Intake Form, our Under 18 Counseling Intake Form, and our Rights, Responsibilities, Privacy, and Electronic Communication Policy.

Do my parents need to know?

If you’re under 18, your parents will need to give their consent for you to work with us. Don’t let that stop you from reaching out to us. Your emotional health is important, and we can help you talk to your parents or guardians to get the support you need.

Here are just a few of the challenges our trained counselors can help you with:

  • Depression & anxiety
  • Relationships & families
  • Gender & sexuality questions
  • Abuse
  • Grief & loss
  • And much more!

In addition to one-on-one talk therapy at our clinic, we also offer in-home therapy to youth and families that qualify.

Here’s your next step … 

Drop-in or Make an Appointment

Check our clinic hours if you want to drop-in. Stop by our SafeZone location Monday–Friday, anytime between 1 and 6 p.m. On Tuesdays, you can also stop by our Arcade Healthcare Clinic between 11 a.m. and 5 p.m. If dropping by for an intake doesn’t work for you, call Dorothee Tshiela at 651-772-5555 or email tshielad@face2face.org to schedule an appointment.

Schedule an appointment

Call 651-772-5555 to make an appointment.

In-Home Therapy (Intensive Systemic Therapy)

You may be able to see a therapist in your home. Our in-home therapy program (Intensive Systemic Therapy) aims to provide collaborative, wrap-around support to young people and their families through twice-weekly individual and family counseling, and by connecting families with community resources, services, and supports. If you are 11-17 years old, you may be referred to our Intensive Systemic Therapy in-home program through a county children’s mental health case manager. Please contact Divine Baker at 651-274-1052 for information or to make a referral.

Ramsey County Children’s Mental Health Management

We understand locating and coordinating mental health services can be challenging. With Ramsey county case management services, each young person and their family is assigned one case manager who understands their unique challenges and needs. As a result, case managers can assist with locating and coordinating appropriate resources and provide ongoing support.  Your counselor can tell you more, and can help with a referral. Contact Katie Harrold to learn more at harroldk@face2face.org

Arcade location

Health Clinic & Admin Offices
1165 Arcade Street
Saint Paul, MN 55106

Hours & directions

Counseling hours at the Arcade location

Mon/Wed/Fri: 10 a.m. – 6 p.m.
Tuesday/Thursday: 10 a.m. – 7 p.m.

Counseling hours at SafeZone

Monday – Friday, 1 – 6 p.m.

Questions & appointments

Call Dorothee Tshiela at 651-772-5555 or email tshielad@face2face.org.

Meet our staff

Want to know who you will be talking with? Want to reconnect with a provider you’ve worked with before? Check out our staff directory.

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What we do

Face to Face supports youth ages 11 to 24 with health care, mental health services, and basic needs services for youth experiencing homelessness. We serve over 3,000 youth every year.

Learn more

Call 651.772.5555

Arcade Location

Health Clinic & Admin Offices
1165 Arcade Street
Saint Paul, MN 55106

Hours & directions


Drop-In Center
130 East 7th Street
Saint Paul, MN 55101

Hours & directions
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